SHIPPING POLICY

Shipping Policy

At MaisonTips, we know that waiting for your new nail set is part of the excitement.

We work with shipping and logistics providers to deliver orders to customers safely and efficiently.

The following timing framework mirrors the reference site's shipping policy: 1–3 business days for processing and approximately 5–12 business days for standard U.S. delivery after dispatch.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time does not include weekends, public holidays, or shipping transit time.

During high-volume promotions, holidays, product launches, or other peak periods, processing may take longer.

2. Estimated Delivery Times

For orders shipped to the United States, standard delivery generally takes approximately:

5–12 business days after dispatch

International delivery times vary based on:

  • Destination
  • Shipping carrier
  • Customs processing
  • Local delivery networks
  • Seasonal demand
  • Transportation disruptions

Estimated delivery times are not guaranteed delivery dates.

3. Shipping Rates

Available shipping methods, shipping costs, and any applicable free-shipping promotions will be shown during checkout.

Where a free-shipping threshold or promotion is available, any applicable conditions will be displayed on the website or during checkout.

4. Tracking

Once your order ships, tracking information will be emailed to you when available.

Tracking systems may require additional time after shipment before showing the first carrier scan.

5. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Telephone number

If an order has not yet been processed, contact us immediately if you notice an address error.

Once an order has shipped, we may not be able to change the destination.

6. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • Local taxes
  • Brokerage or handling fees

Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.

MaisonTips does not control customs processing times or local import charges.

7. Delays

Delivery may occasionally be delayed by circumstances outside our control, including:

  • Customs inspections
  • Weather
  • Carrier disruptions
  • Public holidays
  • Local transportation delays
  • Incorrect or incomplete address information
  • High seasonal shipping volume

We appreciate your patience when such delays occur.

8. Lost or Missing Packages

If tracking shows unusual delays or your package appears to be missing, contact us at:

service@maisontips.com

Please include your order number and tracking number.

We will review the available shipping information and assist you with the next steps.

9. Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it:

  • Check around the delivery location
  • Ask household members
  • Check with neighbors where appropriate
  • Contact the carrier
  • Verify the shipping address on your order

Then contact our customer service team if further assistance is needed.