REFUND POLICY

Refund Policy

At MaisonTips, we want every order to arrive as expected and every purchase to feel worth choosing.

Because press-on nails are personal-use beauty products, product condition is especially important when determining return eligibility.

The reference store uses a 30-day return period and requires returned beauty items to be new, unused, unopened, and in original condition; it also asks customers to report damaged or incorrect items promptly.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must generally be:

  • Unused
  • Unworn
  • Unapplied
  • Unopened
  • In original packaging
  • Complete with included accessories and materials
  • In the same condition in which it was received

2. Hygiene and Personal-Use Products

For hygiene reasons, we generally cannot accept returns of press-on nail products that have been:

  • Opened
  • Applied
  • Worn
  • Glued
  • Filed
  • Cut
  • Reshaped
  • Altered
  • Damaged after delivery

This does not affect claims involving items that arrive defective, damaged, or incorrect.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact:

service@maisontips.com

Please include:

  • Your order number
  • A description of the problem
  • Clear photos or video showing the issue
  • Photos of the outer packaging when relevant

We recommend contacting us within 48 hours of delivery for shipping damage or incorrect-item claims so the issue can be documented promptly.

4. How to Request a Return

To request a return:

  1. Email service@maisontips.com.
  2. Include your order number and reason for the request.
  3. Wait for return authorization and instructions.
  4. If your return is approved, package the item securely and follow the return instructions provided.

Please do not send products back without contacting us first.

5. Return Shipping

Unless the return is caused by an error on our part or a confirmed product defect, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error by MaisonTips.

6. Non-Returnable Items

Unless required by law, the following may not be eligible for return:

  • Used press-on nails
  • Opened hygiene-sensitive nail products
  • Adhesive products that have been opened
  • Customized or personalized items
  • Gift cards
  • Products marked final sale
  • Items damaged through misuse or improper application
  • Items returned without authorization where authorization is required

7. Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Banks and payment providers may require additional time to post the refund.

8. Exchanges

If you receive an incorrect or defective product, contact us and we will review whether a replacement, refund, or other resolution is appropriate.

For preference-based exchanges, availability is not guaranteed.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

10. Contact

Email: service@maisontips.com